True story: At last week’s PDC conference, we provided a brief overview of our relatively new on-demand harassment awareness and prevention series (see below for more information). We previewed one small segment of the e-learning program that went something like this – in a strong voice:
“If someone says something that you find unwelcome or offensive, we encourage you to speak up – Hit them with a BUS! The BUS approach, that is…”
The program goes on to explain:
B – Briefly describe the behavior.
U – Tell them it is unwelcome or making you uncomfortable.
S – Tell them to stop.
This is an example of a mnemonic – an effective tool for encouraging learners to engage with and to later remember and use the information you shared with them. In this case, an animated eye-catching visual of a bus in the e-learning program makes the mnemonic even more memorable.
Immediately after the session, one of the attendees approached us and said that the BUS approach was not only memorable but was already making a difference. How could that be? He said his phone rang during the session and he had to step out; it was a friend calling who was quite upset about an uncomfortable situation she had just encountered. He recalled and immediately shared the BUS approach with her – and recommended that she apply it right away. At this time, we don’t know quite how the story ended, but it is nice to think that the way that we’ve organized and delivered this important content has the potential to make a difference.
So… two takeaways from this Tip of the Week:
About the Tip of the Week!
One of the most frequent questions we get from our law firm clients is “What are other firms doing?” or “What kinds of projects are you working on for others that might spark some innovative ideas for us?”